Definitions

• “Bank” refers to Allied Bank Limited and/or its successors and/or permitted assignees.
• “You”, “Your” and “Yours” refers to customers of Allied Bank.
• “Customer” refers to the individual who has opened an account in Allied Bank and/or has Allied Bank debit or credit card.
• “Primary Cardholder” refers to the person to whom Allied Bank’s Card is issued and having power alone to operate the Account in accordance with the Bank mandate in respect thereof.
• “Supplementary Cardholder” refers to an additional cardholder to whom card is issued on behalf of the Primary Cardholder.
• “myABL Coins” refers to the loyalty program offered by Allied Bank to its customers by virtue of which customers will be awarded coins for using banking products & services.
• “Coins” refer to the loyalty points that a customer earns using eligible products of myABL Coins program. These coins can be redeemed through myABL Coins marketplace.
• “myABL Coins Account” refers to the account where customer’s earned Coins are accumulated.
• “myABL Coins Marketplace” refers to an e-commerce platform offered by Allied Bank to its customers for the purchase of goods & services against redemption of myABL Coins.
• “Partner” refers to any company, entity, merchant as a totally independent party partcipating in myABL Coins Program to offer services & products to Allied Bank customers. Allied Bank is not considered as travel agent nor an agent to partners and shall not guarantee any of the services offered.
• “OTP” refers to One Time Password.

1. Earning Coins

   1. myABL Coins will only be applicable for credit and debit card purchase transactions conducted on Point of Sale & E-commerce merchants.
   2. If customer is availing more than one card then all earned myABL Coins will be clubbed togather at customer level.
   3. myABL Coins earned on supplementary card transactions will also be clubbed at primary cardholder level and can only be redeemed by primary cardholder.
   4. Only active cardholders will able to earn Coins.
   5. Earned Coins will be reversed if the transaction is reversed/cancelled.
   6. Each myABL Coins carries a monetary value of PKR 1. Bank reserves the right to change the monetary value of the myABL Coins at any time without prior notice to the Customers.

2. Redemption of Coins

   1. In Coins redemption process, Allied Bank will be assisted by partners (third parties) who have collaborated with Bank. The partners will be responsible for quality and delivery of goods & services. Bank will only serve as a liaison between the partners (merchants) and Customers. Any goods or services accepted by the customer shall be at his/her own risk. If any issue arises after the purchase of goods and services, Bank shall not be held liable.
   2. Redeemed Coins cannot be reversed unless Allied Bank partners are unable to fulfil the delivery of the selected goods or services. In this condition, the customer will inform Bank, share details and provide proof (if any) required by Bank for reversal of the redeemed Coins. In this regard, the decision of Bank shall be final and binding on the Customer without any liability or claim on the part of the Bank.
   3. The Customer must be in a good standing with the bank across his/her banking relationship including accounts, credit and debit cards etc. when a request for a redemption is made. Specifically, credit card must not be overdue, suspended, blocked, cancelled or terminated by the Bank.
   4. The Bank at its sole discretion may decide to disallow redemption and/or cancel the available myABL Coins from Customers Account with or without disclosing any reason thereof.
   5. Redemption categories and types of goods and services may change at any time depending on the availability of goods/services. Bank has the right to change the list of categories and types of goods/services without prior notice.
   6. Earned coins cannot be redeemed for cash or payable by the customer.
   7. For international product/services, most recent USD currency conversion rate will be applied for coins redemption.

3. Validity of myABL Coins

   1. myABL Coins will be valid for 3 years from the date of accumulation e.g Coins earned in October 2022 will be expired on 1st November 2025.
   2. If the myABL Coins are not redeemed before expiration period, the same will not be available for redemption.

4. Participation in myABL Coins Program

   1. All ABL Debit/Credit cards customers (excluding myABL Wallet debit cardholders) are auto-enrolled in myABL Coins program.

5. Cancellation of Coins

   Except as contained in these terms and conditions or otherwise expiry of coins, earned coins will be cancelled by Bank under the following circumstances:

   1. Accumulated coins on credit card will be cancelled upon closure or cancellation of credit card.
   2. Accumulated coins on debit card will be cancelled upon closure of bank account.
   3. Earned Coins will be cancelled if customer is declared not entitled to collect or redeem coins by Bank if found using illicit or unscrupulous means in collecting coins or violating other banking policy, rule or regulation.

6. Failure or Breach

   1. Bank has the right to refuse, cancel coins of customers who commit violations/omissions such as coins obtained from unnatural transactions.

7. Others

   1. These terms and conditions must be read in conjunction with the terms and conditions governing the Bank Accounts & Electronic Banking Channels.
   2. Goods/services that have been purchased through myABL Coins cannot be returned or exchanged for cash.
   3. Bank tries its utmost to keep myABL Coins marketplace in up & running condition, however under no circumstances shall the Bank be held liable to the Customers if myABL Coins marketplace is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, network failure, hardware failure, scheduled maintenance/upgrade or any other reason or cause beyond the control of the Bank. Under no circumstances shall Bank be liable to the customers for any damages/losses incurred due to such activity.
   4. Customer acknowledges that myABL Coins services might not be error-free. The Bank will strive to keep the services (provided by bank/third-party) accessible and usable but provides no warranties, expressed or implied, for the performance, quality, availability or usability of this service.
   5. Bank shall not be liable or responsible for any losses, damages, costs and/or claims arising as a result of negligence of the Customer in maintaining the security of myABL Coins account password, OTP (One Time Password) and supporting devices used by the Customer to access myABL Coins account. Any fraudlent use of myABL Coins account due to breach, failure, omission or negligence on the part of customer is the customer's sole responsibility and the Bank shall not be liable for the same on any ground whatsoever.
   6. Allied Bank never asks Customers for personal information (User ID, password, PIN, OTP, Mother’s Maiden Name, Card Number, Card Expiry, CVV) through phone calls, weblinks, SMS, emails, social media or through any other communication channel nor the regulator/SBP. Also, the Bank never calls their customers from 111-225-225. Bank only calls its customers from 1222. Customer acknowledges that he/she will not share any information to such callers claiming to be from Allied Bank/Government/Security Agencies or SBP etc. otherwise the Customer shall be liable for any and all such transactions occurring through Card and/or any other e-Banking Channels.
   7. These Terms and Conditions are in addition to and not in substitution for the Terms and Conditions, rules and regulations, procedures and methods of the Bank governing other products, term deposits, deposit schemes and services offered and facilities to the Customer from time to time. Those accounts and products are governed by the parameters, rules and regulations applicable to respective account/product and may be amended from time to time.

8. Indemnity

   Customer hereby agrees to indemnify and to keep Allied Bank fully and effectively indemnified against any action, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered, sustained or incurred by Allied Bank arising from or which is directly or indirectly related to:

   1. customer access to and/or use of myABL Coins Marketplace and/or any other person or entity's use of this service or web site where such person or entity was able to access the service or web site using customers’s id and/or password; or
   2. any breach or non-observance of any of these terms and conditions by customer or by any other person or entity where such person or entity was able to access and/or use the Internet Banking or mobile banking service or web site by using user id and login password of the customer.

9. Complaints Handling

   1. Booking, cancellation & products or services related requests can only be submitted by calling Allied Phone Banking at 111-225-225. For all other complaints, you may send email at [email protected]
   2. Complaints received after 3pm will be considered for processing on next working day.
   3. Complaints related to myABL Coins discrepancy can be submitted within 45 days of transactions. Complaints will not be entertained if received by Allied Bank after 45 days.
   4. If any good’s inventory/stock runs out or there is any service unavailable, the information will be displayed on myABL Coins marketplace or Bank may deliver the information to the customer. In this situation, coins that have been redeemed will be adjusted by Bank and the Customer will be able to redeem coins with other available goods or services.
   5. Allied Bank holds no responsibility against goods and services, their quality, quantity selected and received by customer. The bank is not legally responsible for any backlogs in product or service delivery. Customer remains subject to and comply with the terms and conditions relating to banking activities determined by Bank, including applicable laws and regulations.
   6. The Bank has the right to change the myABL Coins or any of the benefits or features related thereto, or to amend the eligibility criteria and/or to limit or change the value and validity of Coins and/or the manner of redemption of Coins at any time.
   7. All decisions and amendments to the provisions (if any) from time to time made by Allied Bank shall be final and binding on the customer and the customer independently/with free will hereby surrenders and waives all his/her right to challenge the same on any ground whatsoever.