What does coins mean?
Coins refer to the loyalty points that a customer earns using eligible products of myABL Coins program.
How do I earn Coins?
myABL Coins can be earned on following transactions:
- Debit and Credit Card retail Transaction Conducted on Point of Sale (Local/International both).
- Debit and Credit Card retail Transactions conducted on online/ecommerce merchants.
What type of cards are included in myABL Coins program?
All credit & debit cards (excluding myABL Wallet debit card) issued to individuals are eligible for myABL Coins program.
What is the validity of my myABL Coins?
Earned myABL Coins will be valid for 3 years from the date of accumulation.
Are there any charges for being part of myABL Coins?
There are no charges for being part of myABL Coins.
How can I access myABL Coins account?
You can access your myABL Coins account through myABL Coins Marketplace, myABL internet banking or mobile banking application.
How do I redeem Coins?
You can redeem coins through following channels:
- myABL Coins marketplace access via myABL Internet/mobile banking application
- Allied Phone Banking
How do I find out balance of my Earned Coins?
You can check your coins balance by accessing myABL Coins Marketplace through myABL internet banking/mobile banking or by calling Allied Phone Banking at 111 225 225.
What is myABL Coins Marketplace?
myABL Coins Marketplace is a unique loyalty redemption platform which enables Allied Bank customers to redeem myABL Coins on variety of domestic & international merchants.
What kind of products/services are available in myABL Coins marketplace for redemption?
You can redeem myABL Coins at myABL Coins Marketplace for a host of products/services available under following categories:
- Travel (Flights/Hotels booking, Airport Lounges access)
- Giift Vouchers
- Online Shop
- Coins Transfer (to Partner Rewards Program)
Can I have more than one myABL Coins account?
No. You can have only one myABL Coins account. All Coins earned on eligible products/transactions will be clubbed under one myABL Coin Account.
What is the proof that I have redeemed Coins?
After redeeming coins, you will receive SMS alert or email confirmation on registered mobile number or email address. In addition, you can also view updated coins balance at myABL Coins Marketplace
What should I do if myABL Coins do not add up after making a transaction or my Coins balance is reduced without redemption?
You can register your complaint by calling Allied Bank Call Center at 042/021 111-225-225 or by sending an email at
[email protected]. Complaints related to myABL Coins discrepancy can be submitted within 45 days of transactions. Complaints will not be entertained if received by Allied Bank after 45 days.
How can I see status of my in process orders?
You can view the status of your orders at myABL Coins marketplace in Order History option available under My Account.
Are there any charges associated with the myABL Coins redemption process?
There are no charges associated with myABL Coins redemption.
What should I do if I am unable to perform booking (airline/hotel) at myABL Coins Marketplace?
You may contact Allied Phone Banking by calling 111 225 225.
What should I do if I have to cancel my flight/hotel booking?
You can register your booking cancellation request to us by calling Allied Phone Banking at 111 225 225 (atleast 48 business hours before your flight or hotel check-in date). However, cancellation of booking depends on the airline/hotel policy and penalty charges may be applied in some cases.
Will my coins be cancelled if my credit card is cancelled/closed?
Yes, coins earned on credit card transactions will be cancelled upon cancellation/closure of your credit card.
Will my coins be cancelled if my debit Card is cancelled/closed?
No, coins earned on debit card will not be cancelled upon cancellation of debit card. It will be cancelled only when the account associated with your debit card will be closed.
What will happen to my Coins if my card is lost/stolen?
The Coins will automatically be transferred to your new card.
How can I enroll in myABL Coins Program?
You are automatically enrolled if you have Allied Bank credit or debit card along with all issued supplementary cards.
If I have cancelled a transaction, will the Coins earned for that transaction be also cancelled?
Yes. The Coins will be cancelled.
What should I do if I receive damaged goods or the delivery doesn’t match with the order?
In case you have received the damaged goods or the delivery doesn’t match with your order, you can contact Allied Phone Banking at 111 225 225 within 48 hours of receiving the delivery.
How can I cancel the online shopping order which I have placed?
Once placed, the order cannot be cancelled, refunded or exchanged.
For how long is the gift voucher valid?
It depends upon the terms and conditions of the respective merchant duly mentioned on the voucher itself.
How can I avail access of airport lounges through myABL Coins?
When you redeem your coins for airport lounge access, you can either present the lounge voucher directly at the lounge counter or, if you are a Dragon Pass member, you can add the voucher code to the Dragon Pass application for seamless entry.